Sign-ins without protection
No multi-factor authentication, old sign-in methods still allowed, and admin rights on everyday accounts.
Managed IT for the Greater Toronto Area
IT handled properly for GTA businesses.
We set up, monitor and support your Microsoft 365: sign-in controls, email settings, devices and backup. For offices of up to 50 people, with one price per user, in CAD, shown on the page.
- Per userOne price per person, in CAD. It does not change as your team grows
- Every planA security baseline and Microsoft 365 backup are included, not sold as extras
- Microsoft 365The monthly plan is built around it, so you know exactly what you are paying for
- 5 to 50Built for teams of this size. Larger organizations get a custom quote
01Why managed IT
Most IT trouble starts as a gap nobody owns
Small businesses rarely lack technology. They lack someone responsible for keeping it patched, backed up and documented. These are the four gaps we look at first.
Devices that drift out of date
Laptops set up once and never checked again fall behind on updates and protection.
Email anyone can imitate
Without SPF, DKIM and DMARC set correctly, your domain is easy to spoof and your real mail is easier to reject.
Microsoft 365 with no backup
Mailboxes, SharePoint, OneDrive and Teams hold your business data. A separate backup gives you a way to restore it.
02What we manage
What your monthly plan covers
Five areas, all built around Microsoft 365. What you get in each depends on your plan. Networking is not part of the plan: it is an add-on, quoted per job.
Service desk
A remote desk in business hours that logs every request. See the response targets for each plan.
- Ticket portal and email on every plan
- Phone, chat and a priority queue on Professional
- After-hours paging for P1 incidents on Business
Microsoft 365 and identity
We administer your tenant and set the rules for who can sign in to what.
- Exchange Online, licensing and user provisioning
- MFA for everyone and legacy sign-in blocked
- Self-service password reset and admin account hygiene
Endpoints
We set up, patch and monitor your laptops and phones, and keep an inventory.
- Patching and health monitoring
- Defender for Business configuration
- Asset inventory, and Intune on Professional
Email security
We configure the email settings that identify your domain, and the anti-phishing filters in Microsoft 365.
- SPF, DKIM and DMARC baseline
- Anti-phishing configuration
- Monthly report review on Business
Microsoft 365 backup
A separate, monitored copy of your Microsoft 365 data, included in the per-user price.
- Exchange Online, SharePoint, OneDrive and Teams
- Restores on request on every plan
- Quarterly restore tests on Professional
Add-on, quoted per job
Networking and cabling
Not part of the monthly plan. When you need network work done, we quote it as a separate job. See the add-ons.
- Network design and architecture
- Setup and configuration
- Wiring and cabling
The Microsoft tools we manage
- Microsoft 365
- Exchange Online
- Microsoft Entra ID
- Microsoft Intune
- Defender for Business
These come with Microsoft 365 Business Premium, which every plan requires. Intune device management is part of Professional and Business.
03Security and backup
Security and backup in every plan.
- Tenant settings reviewedWe work through Microsoft Secure Score: MFA for everyone, legacy sign-in blocked, separate admin accounts and a break-glass account.
- Alerts reviewedWe configure Defender and review its alerts during business hours. On the Business plan, P1 security alerts are also paged after hours.
- A copy of your dataMicrosoft 365 backup covers Exchange Online, SharePoint, OneDrive and Teams. Restore tests are quarterly on Professional and Business.
During our support hours we respond to alerts and, using actions you pre-authorize, such as disabling an account or resetting a password, we work to contain incidents. We cannot guarantee that every threat is prevented or detected.
Requires: Microsoft 365 Business Premium on every plan. It includes Defender, Intune and Entra ID P1, and is billed separately from our service fee.
Not covered: servers and on-premise systems, which are quoted separately, and files stored only on a laptop. We use OneDrive folder redirection so your files sit in Microsoft 365. Rebuilding a laptop through Intune is part of Professional and Business.
04How we work
Talk, onboard, run. And leave with everything that is yours.
Our desk runs 8:00 to 17:00 Eastern Time, Monday to Friday, excluding Ontario statutory holidays. You reach it through the ticket portal and email, and by phone on Professional and Business.
-
Talk
A free call about your team, your Microsoft 365 setup and what is not working today.
-
Onboard
Discovery, a tenant and security review, tooling and agent rollout, documentation, then go-live.
-
Run
Service desk, monitoring and reporting: a monthly summary, a quarterly review on Professional, a monthly KPI review on Business.
-
Leave
If you move on, you keep your tenant and your data, and our delegated access is removed.
When you leave
- Your tenant and dataYou keep your Microsoft 365 tenant and everything in it. We remove our delegated access.
- Backup dataOn request, we agree with you how your Microsoft 365 backup copy is handed over or deleted.
- DocumentationWe hand over the IT documentation we hold for your account.
- LicencesYour Microsoft 365 licences can move to another provider or to direct billing with Microsoft. The tenant stays yours.
05Services and pricing
One price per user. Three plans.
The price per person stays the same as your team grows. Priced per Microsoft 365 user per month, billed monthly in advance, in CAD, plus HST. Microsoft 365 Business Premium is required and is quoted separately.
Essential
Small teams that need IT handled properly.
$59CAD per user per month, plus HST
Minimum $295 per month (5 users)
- A remote help desk by ticket portal and email
- We manage your Microsoft 365 accounts, email and licences
- Two-step sign-in and self-service password resets
- We patch and monitor your laptops
- Email protection set up against spoofing and phishing
- Microsoft 365 backup, with restores on request
- A monthly summary of what we did
Recommended
Professional
Growing teams that need security and structure.
$89CAD per user per month, plus HST
Minimum $890 per month (10 users)
- Everything in Essential, plus:
- Phone and chat support, with your tickets first in line
- Phones and laptops managed centrally with Intune
- Sign-in rules by device and by role
- Backup restores tested every quarter
- Response times reported to you
- A quarterly service review
Business
Operations that need accountability and uptime.
$119CAD per user per month, plus HST
Minimum $2,380 per month (20 users)
- Everything in Professional, plus:
- After-hours paging for urgent (P1) issues
- Quarterly reviews of who has access to what
- A written disaster recovery plan, practised once a year
- Root-cause fixes and planned changes, with a formal process for major incidents
- A monthly results review and a named account lead
- One onsite visit a quarter in the GTA
Custom
Larger organizations with their own requirements.
QuotePriced on request, in CAD
More than 50 users
- Built from the same plans
- PricingVolume pricing for larger teams
- ScopeAgreed with you before any work starts
All prices are CAD per user per month, plus HST. One-time onboarding: $1,000 plus $35 per user. Microsoft 365 Business Premium is required on every plan and billed separately. Contract: 12 months, auto-renewing, with 60 days' notice.
Estimate your monthly cost
Enter the number of Microsoft 365 users. Each plan is the higher of its minimum or users times the per-user price.
- Essential
- $708
- Professional
- $1,068
- Business
- $2,380
One-time onboarding for 12 users: $1,420 (CAD, plus HST).
Estimate, not a quote. CAD per month, plus HST. Microsoft 365 Business Premium licences are not included.
Compare the plans in detail
The cards above are the short version. This table has the technical detail.
| Area | Essential | Professional | Business |
|---|---|---|---|
| Service desk | Remote, business hours, ticket portal and email | Adds phone and chat, priority queue | Adds after-hours paging for P1 incidents |
| Microsoft 365 | Exchange Online and Microsoft 365 administration, licensing, provisioning | Same | Same |
| Identity and access | MFA, self-service password reset, baseline Conditional Access (MFA for all, legacy sign-in blocked), admin account hygiene | Adds device-compliance and role-based Conditional Access | Adds quarterly access reviews |
| Endpoints | RMM patching and health monitoring, Defender for Business configuration, asset inventory | Adds Intune for laptops and phones | Same |
| Email security | SPF, DKIM, DMARC baseline, anti-phishing configuration | Same | Adds monthly report review |
| Backup | Microsoft 365 backup, monitored, restores on request | Adds quarterly restore test and tenant configuration export | Adds DR plan and annual recovery exercise |
| Network | Add-on, quoted per job | Add-on, quoted per job | Add-on, quoted per job |
| Process | Basic incident handling | ITIL incident and request handling, SLA reporting | Adds problem, change and major incident management |
| Governance | Monthly service summary | Quarterly service review | Monthly KPI review, named account lead |
| Onsite (GTA, via partner) | Billed hourly | Billed hourly | One visit per quarter included |
Each plan includes everything in the one before it.
Service hours and response targets
Our desk runs 8:00 to 17:00 Eastern Time, Monday to Friday, excluding Ontario statutory holidays. These are response times, not resolution times. We review them after 90 days of ticket data.
| Priority | Essential | Professional | Business |
|---|---|---|---|
| P1 Business down or active security incident | 4 business hours | 2 business hours | 1 hour, including after hours |
| P2 Major degradation | 8 business hours | 4 business hours | 2 business hours |
| P3 Single-user issue | 2 business days | 1 business day | 8 business hours |
| P4 Service request | 3 business days | 2 business days | 1 business day |
SLA reporting starts on the Professional plan. Targets do not apply to outages caused by lapsed licences or vendor-side incidents.
How Microsoft licensing works
Microsoft 365 Business Premium is required for the security features. It includes Defender for Business, Defender for Office 365 Plan 1, Intune, Entra ID P1. We resell it, so you get one invoice, but the tenant and your data stay yours. If you leave, you keep the tenant and we remove our access.
Example: Professional for one user is $89 plus the Business Premium licence price, per month, plus HST.
You buy these directly from the vendor: Odoo licences and hosting, Network hardware and licences.
Fair use and what is not included
- Ticket volume is unlimited within reason. An average above 4 tickets per user per month triggers a conversation about scope.
- Project work above 4 hours per month is quoted.
Not included: hardware and third-party licences, other than Microsoft through us; cabling and new-site build-outs; ERP functional consulting; servers and on-premise systems, which are quoted separately; security incident response beyond containment.
We do not accept regulated data, such as health records, at launch.
06Add-ons
Add-ons, quoted separately
Extras sit outside the monthly plans. Networking, wiring and setup are never part of a plan: each job is quoted. Third-party platforms are licensed by you. We deliver administration and support only.
| Add-on | Price | Scope | Not included |
|---|---|---|---|
| Networking design, setup and cabling | Quoted per job | Network design and architecture, setup and configuration, wiring and cabling | Hardware and licences, bought by the client |
| Ongoing network management (Cisco Meraki) | Quoted on request | Dashboard administration of a Meraki network once it is in place | Hardware and Meraki licences, bought by the client |
| Odoo support retainer | $1,100 per month for 10 hours, or $2,000 per month for 20 hours | Administration, users and access, backup checks, upgrade coordination, light customization (Odoo.sh or on-premise only) | Odoo licences, hosting, functional consulting. Hours do not roll over |
| Odoo projects | $130 per hour, or fixed quote | Implementation, migration, integrations. Larger work through contractors | Licences and hosting |
| Onsite visits (GTA, via partner) | $140 per hour, 2 hour minimum, plus travel | Hands-on work at the client site | Hardware, cabling |
| Remote projects | $120 per hour | Work beyond fair use | None |
| Contractor specialists | Cost plus 25%, client approves first | Specialist work quoted per job | Contractor's own licences and tools |
| Security awareness training | Quoted on request | Third-party training and phishing simulation, per user | Vendor licence |
Prices are in CAD, plus HST. You buy any hardware, licences and hosting yourself.
07Onsite visits
Onsite visits across the GTA, through a local partner
Our service desk is remote. When a job needs hands at your site, a local partner attends. Onsite time is billed by the hour, outside the monthly plans.
- Rate$140 per hour, 2 hour minimum, plus travel, in CAD plus HST.
- What it coversHands-on work at the client site. Hardware and cabling are not included.
- Business planOne visit per quarter is included.
- Networking jobsNetwork design, setup and wiring are quoted per job.
Where we come to you
Select a region to see it on the map.
Outside this area? The remote service is available without onsite visits.
08Who we help
For GTA businesses with 5 to 50 people
Owners, office managers and operations leads who want IT looked after properly, at a price they can see before they call.
- No IT support todaySomeone in the office does it on the side, and nobody is sure what is patched or backed up.
- Unhappy with a providerSlow answers, surprise invoices, or no clear record of what you are paying for.
- Outgrowing a side jobThe person who handles IT on the side is stretched, and dozens of people in the office now rely on it.
- Wanting the price firstYou want to know the monthly cost, and what is and is not included, before you speak to anyone.
09Example environment
What a manufacturer with 17 retail stores needs from IT
Picture a manufacturer with its own factory and 17 retail stores across Canada and the US. It is a common shape for a growing business, and it shows how our plans, add-ons and senior specialists fit together. This is an example of the kind of operation we support, not a client story.
One sign-in for every site
Head office, factory and stores need the same accounts, email and access rules. We manage the Microsoft 365 tenant and its sign-in controls. Our specialists have built and migrated directories and set role-based access on shared terminals.
Covered by: Every plan
Stores that stay connected
Each store depends on its network. Network design, setup and cabling are quoted per job. Our specialists have led network migrations and managed site networks and firewalls.
Covered by: Add-on, quoted per job
One help process in two countries
A single service desk process, so a request from a store in one country is handled the same way as one from head office. Response targets are listed by plan. Our specialists have run IT services for global teams.
Covered by: Every plan
Migrations that do not stall the business
Moving a directory, a mail system or a network is project work. Specialist projects are quoted per job, and you approve the specialist before work starts.
Covered by: Specialist add-on
A clear list of devices and licences
Know what each site runs. Asset inventory is part of every plan, and a wider licence inventory can be quoted as a project.
Covered by: Every plan
An operation this size has more than 50 users, so it would get a custom quote. The same approach scales down to a 20-person office, where the monthly plans and the add-ons apply as listed. See the plans and the add-ons.
10Senior specialists
What our senior specialists can do
Our senior specialists work with MStar on projects that need a senior hand. Each project is quoted per job, and you approve the specialist before any work starts.
IT service management and infrastructure
Senior specialist
- Manufacturing
- Retail
- Software services
- Global teams
What this specialist can do
- IT service management on ITILRan IT service management on ITIL and led IT services delivery for a global team.
- Directory and identityBuilt a new Active Directory and led the migration for a manufacturer.
- Networks and firewallsLed a network migration project and holds a certification in managing UTM firewall devices.
- Mail platform migrationLed a Lotus Domino migration project.
- Devices and licencesRan an inventory of IT hardware and software licences.
- IT managementManaged IT operations and infrastructure for a country office, and has held IT manager and IT business partner roles.
Credentials
- ITIL Foundation Certificate in IT Service Management2013, Certificate
- Microsoft Certified System Engineer (MCSE)2004, Certification
- Aptech Certified System Engineer, Networking2004, Certificate
- Cyberoam Certified Network and Security Professional (CCNSP), UTM device management2011, Certification
- Implementing Microsoft Azure Infrastructure Solutions2015, Training
Scale handled
- IT services for a global team
- IT operations and infrastructure for a country office
- Directory, network and mail platform migrations for a manufacturer
- Roles in manufacturing, retail and software services
IT operations and IT service management
Senior specialist
- Manufacturing
- Global teams
- Microsoft 365
What this specialist can do
- IT service management platformsOwned a global IT service management platform across international business units, with ITIL v4 workflows for incidents, problems, changes and requests, and automated incident triage.
- Service levels and major incidentsSet up site service levels, KPIs and a major incident management framework.
- Identity and accessAdministered Entra ID with MFA, Conditional Access, self-service password reset and Temporary Access Pass, and Active Directory. Set role-based access on shared shop-floor terminals.
- Devices, Microsoft 365 and recoveryAdministered Intune and Exchange Online, supported global Microsoft 365 tenant configurations, and carried out server backup and restore operations.
- Networks and site infrastructureManaged site infrastructure, Cisco Meraki networks, shop-floor workstations, terminals and industrial printers.
- Change planning with plant engineersCoordinated IT and OT updates with plant engineers and vendors, scheduling changes into planned maintenance windows, and took part in an on-call rotation for critical production support.
Scale handled
- An IT service management platform across international business units
- Global Microsoft 365 tenant configurations
- A manufacturing site with shop-floor terminals, printers and networks
- More than 10 years in IT, from regional support to site operations
Credentials are shown as each specialist lists them. Specialist work is priced under Contractor specialists in the add-ons.
11Questions
Straight answers before you call
What do I need to sign up?
Microsoft 365 Business Premium, the minimum number of users for your plan, and admin access to your Microsoft tenant.
Which plan is right for us?
Essential fits if you mainly need your Microsoft 365 managed and supported. Professional adds phone and chat support, centrally managed phones and laptops, and tested backup restores. Business adds after-hours paging for urgent issues and a formal process for fixes and changes. Not sure? Request a quote and we will tell you.
Why is Microsoft 365 Business Premium required?
It includes Defender, Intune and Entra ID P1, which our security setup relies on. It is billed separately from our service fee, and we give you the current price when we quote.
Who owns our Microsoft tenant?
You do. We request revocable, least-privilege delegated access. If you leave, you keep the tenant and your data, and we remove our access.
Is backup really included?
Yes. Microsoft 365 backup is included in the per-user price on every plan. It covers Exchange Online, SharePoint, OneDrive and Teams. Servers and on-premise systems are quoted separately.
What are your support hours?
Our desk runs 8:00 to 17:00 Eastern Time, Monday to Friday, excluding Ontario statutory holidays. The Business plan adds after-hours paging for P1 incidents, meaning business down or an active security incident.
Do you come onsite?
Yes, in the Greater Toronto Area through our local partner. Onsite visits are $140 per hour, 2 hour minimum, plus travel. The Business plan includes one visit per quarter.
Can I work with a senior specialist?
Yes. Our senior specialists work with MStar on IT service management, directory and network migrations, and IT operations for multi-site businesses. Specialist work is quoted per job, and you approve the specialist before work starts.
What add-ons do you offer?
Extras sit outside the monthly plans: networking design, setup and cabling (quoted per job), ongoing network management (quoted on request), Odoo support and projects, onsite visits and remote projects. The Add-ons table shows each price. You buy any hardware, licences and hosting.
What is the minimum?
$295 per month on Essential (5 users), $890 per month on Professional (10 users), $2,380 per month on Business (20 users), in CAD plus HST. Above 50 users we prepare a custom quote.
Is there a setup fee?
Yes. Onboarding is a one-time fee of $1,000 plus $35 per user. The estimator above shows it for your team size.
How long is the contract?
Plans run for 12 months, auto-renewing, with 60 days' notice. Prices are adjusted once a year, with 60 days' notice. User counts are trued up monthly on the peak.
Is HST included?
No. All prices are in CAD, per user per month, plus HST.
Do you support other platforms?
Ask us. Other platforms are quoted per project through specialist contractors.
12Request a quote
Tell us about your team and we will send a quote
Share how many Microsoft 365 users you have and what you need help with. We will reply about your request and arrange a call.
- Send the formYour company, your contact details and the number of users.
- We talkA free call to understand your setup and which plan fits.
- You get a quotePer user, in CAD. Microsoft 365 licences are listed separately.
33 Avon Avenue, Toronto ON M6N 3W8